Archives des Conflict Management Tools and Techniques

Introduction to Conflict Management: a Definition of ‘Balanced Assertiveness’

Tagged: assertiveness, communication techniques, personal development

In professional life, we are confronted to an uncertain world that is rife with opportunities for contradiction and conflicts. Everyone defend their own interests. What some call "good faith" will be regarded as "bad faith" by others. Moreover, harmony inside companies is... | read more

Conflict Management: Applicable Communication Techniques – DESC – Active Listening

Tagged: communication techniques, personal development

As we have seen in the article "Conflict Management in the Workplace: The Main Attitudes Towards Conflicts", assertiveness may be seen as the ideal attitude that may be adopted when facing contradiction, as it seeks to establish a "win-win" partnership between... | read more

Conflict Management: the Main Attitudes Towards Contradiction and Conflicts

Tagged: communication techniques, conflict resolution

As we have seen in our "Introduction to Conflict Management in the Workplace", assertiveness may be regarded as the ideal attitude in difficult situations and/or conflicts. Moreover, it can be assumed that there are four main attitudes we may adopt when dealing with... | read more

Conflict Management: Self-Assessment Questionnaire – Assertiveness

Tagged: communication, conflict management, personal development

In the precedent article "The Practice of Assertiveness in the Workplace: The Main Attitudes Towards Conflicts", we were introduced to four standard ways of reacting to situations of disagreement and tension. The attached document, taken from the book Assertiveness (D. Chavin, Editions ESF, 1981),... | read more

Conflict Management: Real-Life Applications of Assertiveness – Reprimand – Early Retirement Interview

Tagged: active listening, communication techniques, management

As we have seen in previous articles, the practice of assertiveness (definition) consists in seeking a mutually satisfactory compromise in difficult situations and/or conflicts…The aim of this article is to illustrate the usefulness of practicing assertiveness through the concrete examples of the reprimand and early... | read more

Conflict Management: the Main Barriers to Assertiveness

Tagged: communication techniques, personal development

Although diverse applicable communication techniques (examples) can help us deal with conflicts in a more harmonious way, it is also of interest to note that certain personal tendencies and habits can undermine our efforts. It is indeed difficult to list up all specific situations and personal... | read more

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