{"id":4145,"date":"2019-07-27T10:30:56","date_gmt":"2019-07-27T10:30:56","guid":{"rendered":"https:\/\/hr4free.com\/?p=4145"},"modified":"2019-07-27T12:20:37","modified_gmt":"2019-07-27T12:20:37","slug":"gestion-de-conflits-techniques-de-communication-et-pratique-de-laffirmation-pacifiee","status":"publish","type":"post","link":"https:\/\/hr4free.com\/fr\/Gestion-des-conflits\/Techniques-de-communication-et-pratique-affirmation-de-soi","title":{"rendered":"Gestion de conflits: techniques de communication et pratique de \u00ab\u00a0l&rsquo;affirmation pacifi\u00e9e\u00a0\u00bb"},"content":{"rendered":"<p>Comme nous l&rsquo;avons vu dans l&rsquo;article\u00a0<strong><a href=\"http:\/\/hr4free.com\/fr\/Gestion-des-conflits\/Principales-attitudes-et-affirmation-de-soi\" target=\"_blank\" rel=\"noopener noreferrer\">\u00ab\u00a0Les principales attitudes face aux conflits\u00a0\u00bb<\/a><\/strong>, \u00ab\u00a0<strong>l&rsquo;affirmation pacifi\u00e9e\u00a0\u00bb consiste \u00e0 rechercher un\u00a0partenariat \u00ab\u00a0gagnant-gagnant\u00a0\u00bb\u00a0entre les diff\u00e9rentes parties<\/strong>. Elle peut donc \u00eatre\u00a0consid\u00e9r\u00e9e comme l&rsquo;attitude id\u00e9ale face \u00e0 la contradiction.\u00a0Or, notre exp\u00e9rience de tous les jours atteste du fait que, dans les situations de conflit,\u00a0<u>respecter \u00e0 la fois ses propres besoins et ceux des autres est loin d&rsquo;\u00eatre une t\u00e2che ais\u00e9e<\/u>.<\/p>\n<h5 style=\"text-align: center;\"><strong>TECHNIQUES DE COMMUNICATION<\/strong><\/h5>\n<p>Il peut donc \u00eatre int\u00e9ressant de se pencher sur certaines\u00a0<em>techniques de communication<\/em>\u00a0qui peuvent venir compl\u00e9ter et soutenir la pratique de l\u2019affirmation de soi dans les situations tendues ou conflictuelles:<\/p>\n<ul>\n<li><a href=\"http:\/\/www.hr4free.com\/PDF_Files\/Blog_Management_affirmation_DESC.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>La technique du \u00ab\u00a0DESC\u00a0\u00bb (document):<\/strong><\/a>\u00a0Le principe de base est que l&rsquo;organisation et la structuration des pens\u00e9es permet de mieux contr\u00f4ler son intervention et diminue le risque de s&#8217;emporter.<\/li>\n<li><a href=\"http:\/\/hr4free.com\/fr\/Techniques-de-communication\/D%C3%A9finition-%C3%A9coute-active-Carl-Rogers\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>L&rsquo;\u00e9coute active (d\u00e9finition):<\/strong><\/a>\u00a0cette technique consiste \u00e0 clarifier les propos de l\u2019interlocuteur et \u00e0 les reformuler, pour comprendre et montrer que l\u2019on a compris.<\/li>\n<li><strong>La technique du \u00ab\u00a0disque ray\u00e9\u00a0\u00bb:<\/strong>\u00a0Il s&rsquo;agit de r\u00e9it\u00e9rer une m\u00eame demande de mani\u00e8re quelque peu diff\u00e9rente, avec le sourire et en adoptant un ton courtois et affable. Attention toutefois \u00e0 rester calme, sans agressivit\u00e9 ni ironie et \u00e0 ne pas s&rsquo;excuser.<\/li>\n<li><strong>La technique du \u00ab\u00a0silence radio\u00a0\u00bb:<\/strong>\u00a0Il s&rsquo;agit de ne pas \u00e9couter le message de l&rsquo;interlocuteur. Cela permet de ne pas perdre du temps et d&rsquo;\u00e9conomiser de l&rsquo;\u00e9nergie en \u00e9motion et en compr\u00e9hension.<\/li>\n<li><strong>La technique de \u00ab\u00a0l&rsquo;\u00e9dredon\u00a0\u00bb:<\/strong>\u00a0Cette technique est efficace devant une critique mal intentionn\u00e9e ou mal argument\u00e9e. Elle consiste \u00e0 ne rien dire qui puisse vous engager, ne donner aucune information qui puisse entra\u00eener une discussion ou un conflit. Il suffit de reformuler ce que dit l&rsquo;interlocuteur de mani\u00e8re tr\u00e8s neutre (cf. \u00ab\u00a0\u00e9coute active\u00a0\u00bb). Elle peut par exemple \u00eatre utile dans le cas d\u2019un licenciement, lorsque l&rsquo;interlocuteur attaque sur un point non pertinent et\/ou hors contexte.<\/li>\n<\/ul>\n<p>Il peut en outre \u00eatre utile de prendre connaissance des documents suivants, qui\u00a0donnent quelques pistes pour apprendre \u00e0\u00a0<u><em>pratiquer l&rsquo;affirmation de soi<\/em>\u00a0tout en tenant compte des\u00a0<\/u><u><em>besoins et attente des autres<\/em><\/u>:<\/p>\n<ul>\n<li><strong><a href=\"http:\/\/www.hr4free.com\/PDF_Files\/Blog_Management_affirmation_regles.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Les \u00ab\u00a0r\u00e8gles\u00a0\u00bb de \u00ab\u00a0l\u2019affirmation pacifi\u00e9e\u00a0\u00bb (document)<\/a><\/strong><\/li>\n<li><strong><a href=\"http:\/\/www.hr4free.com\/PDF_Files\/Blog_Management_affirmation_liste_obstacles.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">La liste des principaux obstacles \u00e0 \u00ab\u00a0l\u2019affirmation pacifi\u00e9e\u00a0\u00bb (document)<\/a><\/strong><\/li>\n<\/ul>\n<p>L&rsquo;article\u00a0<strong><a href=\"http:\/\/hr4free.com\/fr\/Gestion-des-conflits\/Obstacles-affirmation-de-soi-en-entreprise\" target=\"_blank\" rel=\"noopener noreferrer\">\u00ab\u00a0Les principaux obstacles \u00e0 la pratique de \u00ab\u00a0l&rsquo;affirmation pacifi\u00e9e\u00a0\u00bb en entreprise\u00a0\u00bb<\/a><\/strong>\u00a0vous propose enfin quelques pistes \u00e0 explorer, dans un but de d\u00e9veloppement du\u00a0<em>bien-\u00eatre personnel\u00a0<\/em>et\u00a0<em>professionnel<\/em><strong>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comme nous l&rsquo;avons vu dans l&rsquo;article\u00a0\u00ab\u00a0Les principales attitudes face aux conflits\u00a0\u00bb, \u00ab\u00a0l&rsquo;affirmation pacifi\u00e9e\u00a0\u00bb consiste \u00e0 rechercher un\u00a0partenariat \u00ab\u00a0gagnant-gagnant\u00a0\u00bb\u00a0entre les diff\u00e9rentes parties. Elle peut donc \u00eatre\u00a0consid\u00e9r\u00e9e comme l&rsquo;attitude id\u00e9ale face \u00e0 la contradiction.\u00a0Or, notre exp\u00e9rience de tous les jours atteste du fait que, dans les situations de conflit,\u00a0respecter \u00e0 la fois ses propres besoins et ceux [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4195,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[78,69],"class_list":["post-4145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-des-conflits","tag-developpement-personnel","tag-techniques-de-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestion de conflits: techniques de communication et pratique de &quot;l&#039;affirmation pacifi\u00e9e&quot; - HR4Free<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestion de conflits: techniques de communication et pratique de &quot;l&#039;affirmation pacifi\u00e9e&quot; - HR4Free\" \/>\n<meta property=\"og:description\" content=\"Comme nous l&rsquo;avons vu dans l&rsquo;article\u00a0\u00ab\u00a0Les principales attitudes face aux conflits\u00a0\u00bb, \u00ab\u00a0l&rsquo;affirmation pacifi\u00e9e\u00a0\u00bb consiste \u00e0 rechercher un\u00a0partenariat \u00ab\u00a0gagnant-gagnant\u00a0\u00bb\u00a0entre les diff\u00e9rentes parties. Elle peut donc \u00eatre\u00a0consid\u00e9r\u00e9e comme l&rsquo;attitude id\u00e9ale face \u00e0 la contradiction.\u00a0Or, notre exp\u00e9rience de tous les jours atteste du fait que, dans les situations de conflit,\u00a0respecter \u00e0 la fois ses propres besoins et ceux [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hr4free.com\/fr\/Gestion-des-conflits\/Techniques-de-communication-et-pratique-affirmation-de-soi\/\" \/>\n<meta property=\"og:site_name\" content=\"HR4Free\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-27T10:30:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-27T12:20:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hr4free.com\/wp-content\/uploads\/2019\/07\/business-3365365_1280-II-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"705\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/Gestion-des-conflits\\\/Techniques-de-communication-et-pratique-affirmation-de-soi\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/Gestion-des-conflits\\\/Techniques-de-communication-et-pratique-affirmation-de-soi\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/#\\\/schema\\\/person\\\/63b4676b4887d228dbc78b611adacc2e\"},\"headline\":\"Gestion de conflits: techniques de communication et pratique de \u00ab\u00a0l&rsquo;affirmation pacifi\u00e9e\u00a0\u00bb\",\"datePublished\":\"2019-07-27T10:30:56+00:00\",\"dateModified\":\"2019-07-27T12:20:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/Gestion-des-conflits\\\/Techniques-de-communication-et-pratique-affirmation-de-soi\\\/\"},\"wordCount\":440,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/Gestion-des-conflits\\\/Techniques-de-communication-et-pratique-affirmation-de-soi\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/hr4free.com\\\/wp-content\\\/uploads\\\/2019\\\/07\\\/business-3365365_1280-II-1.jpg\",\"keywords\":[\"d\u00e9veloppement personnel\",\"techniques de communication\"],\"articleSection\":[\"Gestion des conflits\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/hr4free.com\\\/fr\\\/Gestion-des-conflits\\\/Techniques-de-communication-et-pratique-affirmation-de-soi\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/Gestion-des-conflits\\\/Techniques-de-communication-et-pratique-affirmation-de-soi\\\/\",\"url\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/Gestion-des-conflits\\\/Techniques-de-communication-et-pratique-affirmation-de-soi\\\/\",\"name\":\"Gestion de conflits: techniques de communication et pratique de \\\"l'affirmation pacifi\u00e9e\\\" - 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