{"id":4201,"date":"2019-07-27T12:25:50","date_gmt":"2019-07-27T12:25:50","guid":{"rendered":"https:\/\/hr4free.com\/?p=4201"},"modified":"2019-07-27T12:26:00","modified_gmt":"2019-07-27T12:26:00","slug":"conflict-management-applicable-communication-techniques-desc-active-listening","status":"publish","type":"post","link":"https:\/\/hr4free.com\/en\/Conflict-Management-Skills\/Communication-Techniques-and-Assertiveness","title":{"rendered":"Conflict Management: Applicable Communication Techniques – DESC – Active Listening"},"content":{"rendered":"

As we have seen in the article\u00a0“Conflict Management in the Workplace: The Main Attitudes Towards Conflicts”<\/a><\/strong>, assertiveness may be seen as the ideal attitude that may be adopted when facing contradiction, as it seeks to establish a “win-win” partnership between the parties involved. However, our everyday experience attests to the fact that,\u00a0in situations of conflicts, addressing both our own needs and those of others is far from being an easy task<\/strong>. It can thus be interesting to consider some communication techniques that can complement and support the practice of assertiveness:<\/p>\n

    \n
  1. Active listening (definition)<\/a>:<\/strong>\u00a0This technique helps up in clarifying what the interlocutor wants to say, understand what have been said and how that we understood.<\/li>\n
  2. The “DESC” technique (diagram)<\/a>:<\/strong>\u00a0The basic principle is that the organization and the structuring of thoughts allow better control of the action and reduce the risk of getting carried away.<\/li>\n
  3. The “Broken Record” technique:<\/strong>\u00a0It\u2019s basically repeating the same request in a somewhat different way, while smiling and adopting a courteous and affable tone. Be careful and remain calm, aggressiveness or ironic tone should be avoided, and do not apologize.<\/li>\n
  4. The\u00a0<\/strong>“Radio Silence”\u00a0<\/strong>technique:<\/strong>\u00a0It basically consists in not listening to what the speaker has to say. This technique saves time, energy and reduces the chance to get emotional.<\/li>\n
  5. The “Cushion” technique:<\/strong>\u00a0This technique is effective when engaging a malicious or poorly reasoned situation when criticizing someone. It consists in saying nothing that might get you involved, nor giving any information that might lead to an argument or a conflict. Simply restate what the person speaking has said in a very neutral manner. It is useful, for example, in the case of\u00a0dismissal interview (guidelines)<\/strong><\/a>, when the interlocutor attacks on an irrelevant and\/or out of context issue.<\/li>\n<\/ol>\n

    It may also be useful to take a look at the annexed documents\u00a0“The Ground Rules of Assertiveness”<\/a><\/strong>, as it provides\u00a0some hints at\u00a0how to take other people’s needs and expectations into account while respecting one’s own needs and expectations<\/strong>.<\/p>\n

    The article\u00a0“The Main Barriers to Assertiveness”<\/strong><\/a>\u00a0also offers some avenues to explore, with the aim of developing both\u00a0personal\u00a0<\/em>and\u00a0professional well-being<\/em>.<\/p>\n","protected":false},"excerpt":{"rendered":"

    As we have seen in the article\u00a0“Conflict Management in the Workplace: The Main Attitudes Towards Conflicts”, assertiveness may be seen as the ideal attitude that may be adopted when facing contradiction, as it seeks to establish a “win-win” partnership between the parties involved. However, our everyday experience attests to the fact that,\u00a0in situations of conflicts, […]<\/p>\n","protected":false},"author":3,"featured_media":4197,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[171],"tags":[276,235],"class_list":["post-4201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conflict-management-skills","tag-communication-techniques","tag-personal-development"],"yoast_head":"\nConflict Management: Applicable Communication Techniques - DESC - Active Listening - HR4Free<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conflict Management: Applicable Communication Techniques - DESC - Active Listening - HR4Free\" \/>\n<meta property=\"og:description\" content=\"As we have seen in the article\u00a0“Conflict Management in the Workplace: The Main Attitudes Towards Conflicts”, assertiveness may be seen as the ideal attitude that may be adopted when facing contradiction, as it seeks to establish a “win-win” partnership between the parties involved. However, our everyday experience attests to the fact that,\u00a0in situations of conflicts, […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hr4free.com\/en\/Conflict-Management-Skills\/Communication-Techniques-and-Assertiveness\/\" \/>\n<meta property=\"og:site_name\" content=\"HR4Free\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-27T12:25:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-27T12:26:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hr4free.com\/wp-content\/uploads\/2019\/07\/business-3365365_1280-II-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"705\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Conflict-Management-Skills\\\/Communication-Techniques-and-Assertiveness\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Conflict-Management-Skills\\\/Communication-Techniques-and-Assertiveness\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/#\\\/schema\\\/person\\\/63b4676b4887d228dbc78b611adacc2e\"},\"headline\":\"Conflict Management: Applicable Communication Techniques – DESC – Active Listening\",\"datePublished\":\"2019-07-27T12:25:50+00:00\",\"dateModified\":\"2019-07-27T12:26:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Conflict-Management-Skills\\\/Communication-Techniques-and-Assertiveness\\\/\"},\"wordCount\":372,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Conflict-Management-Skills\\\/Communication-Techniques-and-Assertiveness\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/hr4free.com\\\/wp-content\\\/uploads\\\/2019\\\/07\\\/business-3365365_1280-II-1.jpg\",\"keywords\":[\"communication techniques\",\"personal development\"],\"articleSection\":[\"Conflict Management Tools and Techniques\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/hr4free.com\\\/en\\\/Conflict-Management-Skills\\\/Communication-Techniques-and-Assertiveness\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Conflict-Management-Skills\\\/Communication-Techniques-and-Assertiveness\\\/\",\"url\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Conflict-Management-Skills\\\/Communication-Techniques-and-Assertiveness\\\/\",\"name\":\"Conflict Management: Applicable Communication Techniques - 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