{"id":2580,"date":"2019-05-19T15:57:16","date_gmt":"2019-05-19T15:57:16","guid":{"rendered":"http:\/\/hr4free.web-romandie.ch\/?p=2580"},"modified":"2019-05-19T15:57:36","modified_gmt":"2019-05-19T15:57:36","slug":"how-to-conduct-a-selection-recruitment-interview-handling-of-difficult-situations","status":"publish","type":"post","link":"https:\/\/hr4free.com\/en\/Employee-Recruitment-Process\/Selection-Interview-and-Assessment-Process","title":{"rendered":"How to Conduct a Selection \/ Recruitment Interview &#8211; Dealing with Difficult Situations"},"content":{"rendered":"<div>\n<p>The aim of a recruitment interview is to further discuss the information already gathered through the\u00a0<strong><a href=\"http:\/\/www.hr4free.com\/en\/Employee-Recruitment-Process\/How-to-Assess-a-Job-Candidate-Curriculum-Vitae-and-Cover-Letter\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/www.hr4free.com\/en\/Employee-Recruitment-Process\/How-to-Assess-a-Job-Candidate-Curriculum-Vitae-and-Cover-Letter\">assessment of the candidate\u2019s application documents (guidelines)<\/a><\/strong>. Moreover,\u00a0<strong>it will allow assessing the job candidate\u2019s personal skills, which may be done by using professional tests or assessment center exercises.\u00a0<\/strong>All this will contribute to determining the\u00a0<em>gaps<\/em>\u00a0between the candidate\u2019s skills and the job requirements, which represents the end goal of the entire\u00a0<strong><a href=\"http:\/\/www.hr4free.com\/en\/Employee-Recruitment-Process\/Selection-Process-and-Sample-Candidate-Assessment-Form\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/www.hr4free.com\/en\/Employee-Recruitment-Process\/Selection-Process-and-Sample-Candidate-Assessment-Form\">selection process (guidelines)<\/a><\/strong>.<\/p>\n<h5 style=\"text-align: center;\"><strong>TOOLS<\/strong><\/h5>\n<p><strong>A recruitment interview is a complex communication process.<\/strong>\u00a0It requires in the first place\u00a0<em>respect of others<\/em>\u00a0in terms of reciprocity in the exchange of information and an extensive use of\u00a0<em>active listening<\/em>. This means that the recruiter should keep in mind what the diverse levels of the interview are and pay them a particular attention:<\/p>\n<ol>\n<li><em>The context of the interview:\u00a0<\/em>situation, players, rules\u2026<\/li>\n<li><em>The contents of the interview:<\/em>\u00a0reference framework, language\u2026<\/li>\n<li><em>Social interactions:<\/em>\u00a0attitudes, regulations (both verbal and non-verbal), influences\u2026<\/li>\n<\/ol>\n<p>Please note that the use of\u00a0<a href=\"https:\/\/hr4free.com\/en\/Skills-Assessment-Tests\/How-to-Conduct-the-Assessment-Interview\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"https:\/\/hr4free.com\/en\/Skills-Assessment-Tests\/How-to-Conduct-the-Assessment-Interview\"><b>professional tests (assessment interview)<\/b><\/a>\u00a0that have been statistically calibrated and validated can offer additional information in an objective, reliable and\u00a0<em>value-neutral\u00a0<\/em>manner.\u00a0Moreover, it will allow structuring and orienting the interview.<\/p>\n<div>\n<h5 style=\"text-align: center;\"><strong>PRACTICE<\/strong><\/h5>\n<\/div>\n<p>A selection interview should go through the following steps:<\/p>\n<ol>\n<li>Welcome the candidate<\/li>\n<li>Present a summary of the\u00a0<strong><a href=\"http:\/\/www.hr4free.com\/en\/HR-Department-Toolkit\/Job-Analysis-Process-and-Job-Description-Form\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/www.hr4free.com\/en\/HR-Department-Toolkit\/Job-Analysis-Process-and-Job-Description-Form\">job profile (or &#8220;job specifications&#8221;)<\/a><\/strong><\/li>\n<li>Ask the questions<\/li>\n<li>Spot the candidate\u2019s strengths and weaknesses (in relation to the job profile!)<\/li>\n<li>Conclude the interview<\/li>\n<\/ol>\n<p><strong>All along the interview, the recruiter may use diverse attitudes, depending on the candidate\u2019s behavior.<\/strong>\u00a0Thus, a somewhat reserved candidate may need more encouragements (directive attitude) than one who is more loquacious and for whom more reformulation and synthesis will be required.<\/p>\n<p>The following schema shows the\u00a0<b><a href=\"http:\/\/www.hr4free.com\/PDF_Files\/Blog_EN_HR_recruitment_interview_attitudes.pdf\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/www.hr4free.com\/PDF_Files\/Blog_EN_HR_recruitment_interview_attitudes.pdf\">main attitudes that can be adopted in the course of an interview (illustration)<\/a><\/b>. Here are also a few\u00a0<em>basic rules<\/em>\u00a0that ought to be considered:<\/p>\n<ul>\n<li>Never ask 2 questions simultaneously; avoid asking questions that influence the candidate&#8217;s answer (by suggesting that a certain answer is the &#8220;correct&#8221; one)<\/li>\n<li>Respect moments of silence<\/li>\n<li>Avoid any kind of collusion with the candidate (affectivity bias)<\/li>\n<li>Avoid any kind of question regarding: the candidate\u2019s origins, religion, marital life, maternity, sexuality, etc.<\/li>\n<li>Ask open questions &#8211; for example:\u00a0<em>&#8220;What can you do for us?&#8221;<\/em>,\u00a0<em>&#8220;What kind of person are you?&#8221;<\/em>,\u00a0<em>&#8220;Can we afford your services?&#8221;<\/em>\u2026<\/li>\n<\/ul>\n<p><strong>Finally, it can happen that, in spite of all your precautions, the interview takes a difficult turn.<\/strong>\u00a0Generally speaking, it can then be useful to remind the candidate of:<\/p>\n<ul>\n<li><em>the context of the interview (<\/em>temporal framework, rules of play\u2026)<\/li>\n<li><em>the goal of the interview\u00a0<\/em>(exchange of information\u2026)<\/li>\n<li><em>the use of ensuring a smooth running for the interview<\/em><\/li>\n<\/ul>\n<div>\n<h5 style=\"text-align: center;\"><strong>EXAMPLES<\/strong><\/h5>\n<\/div>\n<p>Here is a\u00a0<strong><a href=\"http:\/\/www.hr4free.com\/PDF_Files\/Blog_EN_HR_recruitment_interview_difficult_situations.pdf\" target=\"_blank\" rel=\"noopener\" data-cke-saved-href=\"http:\/\/www.hr4free.com\/PDF_Files\/Blog_EN_HR_recruitment_interview_difficult_situations.pdf\">list of difficult situations (illustration)<\/a><\/strong>\u00a0that can arise in the course of a recruitment\/selection interview, as well as possible ways of addressing them.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The aim of a recruitment interview is to further discuss the information already gathered through the\u00a0assessment of the candidate\u2019s application documents (guidelines). Moreover,\u00a0it will allow assessing the job candidate\u2019s personal skills, which may be done by using professional tests or assessment center exercises.\u00a0All this will contribute to determining the\u00a0gaps\u00a0between the candidate\u2019s skills and the job [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":524,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[140],"tags":[297,292,295],"class_list":["post-2580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-recruitment-process","tag-hr-department","tag-hr-strategy","tag-hr-tools"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Conduct a Selection \/ Recruitment Interview - Dealing with Difficult Situations - HR4Free<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Conduct a Selection \/ Recruitment Interview - Dealing with Difficult Situations - HR4Free\" \/>\n<meta property=\"og:description\" content=\"The aim of a recruitment interview is to further discuss the information already gathered through the\u00a0assessment of the candidate\u2019s application documents (guidelines). Moreover,\u00a0it will allow assessing the job candidate\u2019s personal skills, which may be done by using professional tests or assessment center exercises.\u00a0All this will contribute to determining the\u00a0gaps\u00a0between the candidate\u2019s skills and the job [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hr4free.com\/en\/Employee-Recruitment-Process\/Selection-Interview-and-Assessment-Process\/\" \/>\n<meta property=\"og:site_name\" content=\"HR4Free\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-19T15:57:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-05-19T15:57:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hr4free.com\/wp-content\/uploads\/2019\/02\/bigstock-Mature-Women-In-Business-55841063_0.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Employee-Recruitment-Process\\\/Selection-Interview-and-Assessment-Process\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Employee-Recruitment-Process\\\/Selection-Interview-and-Assessment-Process\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/#\\\/schema\\\/person\\\/63b4676b4887d228dbc78b611adacc2e\"},\"headline\":\"How to Conduct a Selection \\\/ Recruitment Interview &#8211; Dealing with Difficult Situations\",\"datePublished\":\"2019-05-19T15:57:16+00:00\",\"dateModified\":\"2019-05-19T15:57:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Employee-Recruitment-Process\\\/Selection-Interview-and-Assessment-Process\\\/\"},\"wordCount\":482,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Employee-Recruitment-Process\\\/Selection-Interview-and-Assessment-Process\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/hr4free.com\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/bigstock-Mature-Women-In-Business-55841063_0.jpg\",\"keywords\":[\"hr department\",\"hr strategy\",\"hr-tools\"],\"articleSection\":[\"1. 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