{"id":2528,"date":"2019-05-19T15:00:24","date_gmt":"2019-05-19T15:00:24","guid":{"rendered":"http:\/\/hr4free.web-romandie.ch\/?p=2528"},"modified":"2019-05-19T15:00:24","modified_gmt":"2019-05-19T15:00:24","slug":"managerial-communication-techniques-active-listening-methodology-and-questioning-techniques","status":"publish","type":"post","link":"https:\/\/hr4free.com\/en\/Managerial-Communication-Techniques\/Active-Listening-Methodology-and-Questioning-Techniques","title":{"rendered":"Managerial Communication Techniques: Active Listening Methodology and Questioning Techniques"},"content":{"rendered":"

As we have seen in the article\u00a0“Managerial Communication Techniques: Defining Active Listening”<\/a><\/strong>, active listening is a\u00a0communication tool<\/em>\u00a0that allows both making sure and proving that we have understood our interlocutor’s message.\u00a0The mechanisms of active listening follow a 4-steps cycle that is repeated until the message’s understanding is validated<\/strong>\u00a0by the interlocutor. We may refer to this methodology as\u00a0“four-step active listening cycle” (illustration)<\/strong><\/a>:<\/p>\n

I. Listening to the message:<\/strong>\u00a0While listening, we may display an\u00a0“attentive silence”<\/em>, while shortly intervening with phrases such as “yes, I understand”, in order to prove to the interlocutor that we are listening to both his\/her\u00a0arguments\u00a0(the issue) and\u00a0feelings\u00a0(the person).<\/p>\n

II. Clarifying the message:<\/strong>\u00a0In this context, clarifying means\u00a0“understanding the meaning of the words”<\/em>. After listening, should there be any doubt as to the meaning of certain words in the interlocutor’s expos\u00e9, it is possible to ask about it. In order to clarify, we may simply ask such questions as:<\/p>\n