{"id":2496,"date":"2019-05-19T14:54:35","date_gmt":"2019-05-19T14:54:35","guid":{"rendered":"http:\/\/hr4free.web-romandie.ch\/?p=2496"},"modified":"2019-05-19T14:54:35","modified_gmt":"2019-05-19T14:54:35","slug":"managerial-communication-techniques-defining-active-listening-carl-rogers","status":"publish","type":"post","link":"https:\/\/hr4free.com\/en\/Managerial-Communication-Techniques\/Definition-of-Active-Listening-Carl-Rogers","title":{"rendered":"Managerial Communication Techniques: Defining Active Listening – Carl Rogers"},"content":{"rendered":"

Active listening is a communication tool that consists in using questioning and paraphrasing techniques in order to clarify the message of one’s interlocutor, make sure that one has understood it correctly, and provide evidence of this understanding.\u00a0This methodology has been pioneered by the American psychologist Carl Rogers, the father of the so-called\u00a0non-directive communication techniques.<\/strong>\u00a0It emphasizes the need of showing\u00a0respect<\/em>\u00a0and\u00a0trust\u00a0<\/i>towards one’s interlocutors, so that they may drop their guard and express themselves as freely as possible.<\/p>\n

For Rogers, the\u00a0emotional aspects\u00a0of a given situation are more important than its\u00a0rational aspects.<\/strong>\u00a0One’s attention should thus be focused on the\u00a0heart language<\/em>\u00a0rather than on the\u00a0purely<\/em>\u00a0rational discourse<\/em>. According to Rogers, whatever technique is used, it will prove powerless if the “listener” does not adopt\u00a0a behavior that combines\u00a0authenticity<\/em>\u00a0and\u00a0understanding<\/em><\/u>, or if he\/she doesn’t refrain from interpreting and\/or judging what is being said.<\/p>\n

According to Rogers, listening should strictly comply with five principles:<\/p>\n

    \n
  1. Welcome:<\/strong>\u00a0Accepting others as they are. This attitude consists in offering respect and consideration, in order to foster trust by manifesting true interest in others. Moreover, this should be done without any hidden thoughts nor expectations of a return.<\/li>\n
  2. Being centered on what the person experiences rather than on his\/her discourse :<\/strong>\u00a0This consists in going beyond mere words, in exploring how the person experiences a situation with his\/her “guts”.<\/li>\n
  3. Showing more interest in the person than in the problem :<\/strong>\u00a0Rather than focusing on the problem, we should try to see it with the other person’s eyes. If we take unemployment, for example, some people may see it as a failure, others as a sanction, etc.<\/li>\n
  4. Showing respect to others:\u00a0<\/strong>Ensuring that we respect the other person’s way of life or point of view, without crossing boundaries or turning into a wannabe psychologist who “reads people’s minds”.<\/li>\n
  5. Acting as a mirror:<\/strong>\u00a0Rather than interpreting (“I know what your problem is…”), one should echo what the other person feels: “So, if I understand, you feel that…”. It is an art that consists in shedding a light on the feelings that hide behind the other person’s wording.<\/li>\n<\/ol>\n

    Rogers also stresses the importance of including the two fundamental attitudes of\u00a01)\u00a0non-directivity<\/em>\u00a0and\u00a02)\u00a0empathy<\/em>\u00a0into one’s active listening approach.<\/p>\n

    I. Non-directivity:<\/strong>\u00a0What is essential in this approach is to be\u00a0person-centered<\/em>, while not trying to influence or put pressure on the interlocutor’s attitude. According to Rogers, in the area of\u00a0business consulting<\/em>, the\u00a0“consultant” should neither advise nor interpret, but rather provide the framework in which their “clients” will be able to solve the problems.<\/strong>\u00a0For, he believed, it is they who hold the key to sovling their own issues.\u00a0Being non-directive, however, does not mean being inactive or uninvolved. It rather consists in\u00a0“feeling with”<\/em>\u00a0the other person, which he considered to be more important thant the sharing of thoughts.<\/p>\n

    II. Empathy:\u00a0<\/strong>Empathy is defined here as “the ability to get immersed into the other person’s subjective world, in order to understand it from within”.\u00a0 Empathy is “the willingness to experience the other person’s world as if it were our own”.\u00a0This attitude of\u00a0unconditional acceptance\u00a0gives interlocutors a chance to fully expose their views.<\/strong>\u00a0It gives others the time to express themselves, to say all they have to say.<\/u>\u00a0The positivity of this attitude frees an important amount of energy that may easily be reinvested into the completion of the tasks ahead. The absence of psychological defenses allows giving one’s\u00a0<\/strong>full attention<\/em>\u00a0<\/strong>to the discourse, so that it may be better shared and understood.<\/p>\n

    As we will see in the article\u00a0“Managerial Communication Techniques: Active Listening Methodology and Questioning Techniques”<\/a><\/strong>, active listening is not only a\u00a0philosophical state of mind<\/em>, but also a\u00a0method<\/em>\u00a0that follows\u00a0well-defined steps\u00a0that allow making sure that the interlocutor’s message has been correctly understood.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Active listening is a communication tool that consists in using questioning and paraphrasing techniques in order to clarify the message of one’s interlocutor, make sure that one has understood it correctly, and provide evidence of this understanding.\u00a0This methodology has been pioneered by the American psychologist Carl Rogers, the father of the so-called\u00a0non-directive communication techniques.\u00a0It emphasizes […]<\/p>\n","protected":false},"author":3,"featured_media":611,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[186],"tags":[102,235],"class_list":["post-2496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managerial-communication-techniques","tag-communication","tag-personal-development"],"yoast_head":"\nManagerial Communication Techniques: Defining Active Listening - Carl Rogers - HR4Free<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managerial Communication Techniques: Defining Active Listening - Carl Rogers - HR4Free\" \/>\n<meta property=\"og:description\" content=\"Active listening is a communication tool that consists in using questioning and paraphrasing techniques in order to clarify the message of one’s interlocutor, make sure that one has understood it correctly, and provide evidence of this understanding.\u00a0This methodology has been pioneered by the American psychologist Carl Rogers, the father of the so-called\u00a0non-directive communication techniques.\u00a0It emphasizes […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hr4free.com\/en\/Managerial-Communication-Techniques\/Definition-of-Active-Listening-Carl-Rogers\/\" \/>\n<meta property=\"og:site_name\" content=\"HR4Free\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-19T14:54:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hr4free.com\/wp-content\/uploads\/2019\/02\/bigstock-Conversation-1296120_1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"664\" \/>\n\t<meta property=\"og:image:height\" content=\"335\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Managerial-Communication-Techniques\\\/Definition-of-Active-Listening-Carl-Rogers\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Managerial-Communication-Techniques\\\/Definition-of-Active-Listening-Carl-Rogers\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/fr\\\/#\\\/schema\\\/person\\\/63b4676b4887d228dbc78b611adacc2e\"},\"headline\":\"Managerial Communication Techniques: Defining Active Listening – Carl Rogers\",\"datePublished\":\"2019-05-19T14:54:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Managerial-Communication-Techniques\\\/Definition-of-Active-Listening-Carl-Rogers\\\/\"},\"wordCount\":666,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Managerial-Communication-Techniques\\\/Definition-of-Active-Listening-Carl-Rogers\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/hr4free.com\\\/wp-content\\\/uploads\\\/2019\\\/02\\\/bigstock-Conversation-1296120_1.jpg\",\"keywords\":[\"communication\",\"personal development\"],\"articleSection\":[\"Managerial Communication Techniques\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/hr4free.com\\\/en\\\/Managerial-Communication-Techniques\\\/Definition-of-Active-Listening-Carl-Rogers\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Managerial-Communication-Techniques\\\/Definition-of-Active-Listening-Carl-Rogers\\\/\",\"url\":\"https:\\\/\\\/hr4free.com\\\/en\\\/Managerial-Communication-Techniques\\\/Definition-of-Active-Listening-Carl-Rogers\\\/\",\"name\":\"Managerial Communication Techniques: Defining Active Listening - 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